Tuesday, 7 July 2015

'Jay Bee' fooled Jollibee delivery guy- Netizens Reacts

Jollibee said details of the viral post of a man who boasted on Facebook that he fooled a rider just to avoid paying what he ordered matched the findings of a report submitted by one of its branches in Metro Manila. "There was a delivery transaction with similarities to the one you inquired about,” Jollibee Philippines public relations director Arline Adeva told Rappler on Monday, July 6.

According to Rappler report, The probe which Jollibee conducted after the controversial post made rounds on social media sites revealed the following details:
  • The transaction was recorded on July 1 at 12:28 am wherein a customer placed the following order: Champ value meal (with regular fries and drink), spaghetti value meal (with regular drink) and one chocolate sundae via our 8-7000 Jollibee Delivery hotline.
  • A call center agent advised the customer that the total bill is P266.20.
  • He was also informed about Jollibee Delivery’s service guarantee policy which states that if the products are not delivered at the lobby of the delivery address within 20 minutes (based on retail trade area coverage) after the call was completed, he will be given P200 worth of Jollibee gift certificates as goodwill.
  • The time of completion of call at 12:31 am was synchronized by the agent with the customer.


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